THE BLAME GAME

“When you play the blame game…you’ll lose every time.”
~ Billie Miller

Many people do not take 100% responsibility for their lives. Most are conditioned to blame someone or something else when things go wrong. They blame God, their parents, their bosses, their spouse, the economy, the next generation—anyone and everyone but themselves. If you want to be truly happy in life, you must stop playing the blame game. When you blame others it takes the responsibility off of yourself, therefore you will never change. Don’t miss that! Regardless of how much you blame others it will never change you. Also, no matter how much fault you find in others, it doesn’t hurt them…it hurts you.

People are always waiting on someone else to make their life great. They’re waiting on the President, the government, or the heaven sent. You’re waiting on the world…but the world is waiting on you…waiting on you to change. Because it’s not until you change that you can make a difference in this life. You have to be the change that you want to see in others. Why not start now? Stop blaming others and start taking responsibility for your life.

~ Billie Miller "Customer Service Guru", #AskforBillie

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Copyright © 2014 by Billie Miller

All rights reserved. No part of this article may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without written permission from the author, except for the inclusion of brief quotations in a review; social media shares; or articles.

LAUGH AT YOUR PAIN!

“I took my pain and put it on paper. When you read it, it turns into power.”
~ Billie Miller

I hope you are enjoying reading my blogs so far. But before I can get into the topic of today's blog, let me explain how it came about. I do most of my writing in my home office on the computer facing my window. The view and the way the light shines in the room creates the perfect atmosphere for writing. I was trying to figure out what to write about, then all of a sudden I heard “Bzzz… Bzzz…” It was a huge fly in the window. I ignored it and figured I’d deal with it later. “Bzzz… Bzzz…” The noise was too distracting.

So I got up with the intention to raise the blinds and open the window to let the fly out. But when I pulled the string to raise the blinds, the entire thing came down. The blinds fell off the hinges. I grabbed this spray water bottle that was nearby to spray the fly. Then the fly disappeared. As I tried to put the blinds back up, I saw the fly again. As I reached to grab the spray bottle, the blinds fell again. Then the fly disappeared again. Now I’m really frustrated. As I replayed the whole thing in my head all I could do is laugh. “All of this over a daggone fly!” LOL. So now I have something to write about. We’ll call it “Laugh at Your Pain”. As I sat to finish this blog I hear, “Bzzz… Bzzz…” SMH

~ Billie Miller "Customer Service Guru", #AskforBillie

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Copyright © 2014 by Billie Miller

All rights reserved. No part of this article may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without written permission from the author, except for the inclusion of brief quotations in a review; social media shares; or articles.

PUT IT ON PAPER

“An unwritten goal is just a wish, a mere interest, a good idea.”
~ Billie Miller

Read this carefully, “If you have any goals, dreams, or ideas, make sure to write them down.” Writing down your goals has been preached so much that it almost sounds redundant. It almost sounds cliché. But the truth of the matter is this—Statistics prove that those who write down their goals achieve them more than those who don’t.

An unwritten goal is just a wish, a mere interest, a good idea. But when you write down your goals, it becomes more real to you. It becomes a target that you can aim at. Here are 7 major goals that you should focus on.

1. Financial Goals (saving money, debt-freedom)
2. Career Goals (promotion, leadership, salary)
3. Family Goals (spending more quality time)
4. Physical Goals (eating healthier, exercising)
5. Personal Development (read more books, learn more)
6. Charity Goals (church involvement, volunteering)
7. Fun Goals (vacation, “me-time”)

~ Billie Miller "Customer Service Guru", #AskforBillie

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Copyright © 2014 by Billie Miller

All rights reserved. No part of this article may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without written permission from the author, except for the inclusion of brief quotations in a review; social media shares; or articles.

HEAR WITH YOUR HEART

“Hearing with the heart is more than just listening to words. It’s about understanding what’s being said and focusing on the person who said it.”
~ Billie Miller

An acquaintance of mine named Anthony wanted to meet up for lunch. Anthony is a visionary so I gladly met up with him. We talked about dreams, goals, purpose, leadership, career, finances, etc. But I noticed something during our conversation. When Anthony spoke, I gave him my full undivided attention. However, when it was my turn to talk, Anthony wasn’t really listening. He was just going through the motions waiting for his turn to talk. This happened each time I spoke. There were even times when I was talking that he would even cut me off to start talking again. Though we had a positive conversation, I didn’t feel very enthused afterwards. As you can guess, I didn’t reschedule to meet again.

Has this ever happened to you? Did it make you feel some kind of way? Do you want to know what’s even worse than that? I’ll tell you. You may be doing the same thing as Anthony. Don’t be the person who daydreams while others are speaking. Give people your full undivided attention. Listening is one of the best ways to make people feel valuable. Make an effort to hear with your heart by truly listening to others.

~ Billie Miller "Customer Service Guru", #AskforBillie

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Copyright © 2014 by Billie Miller

All rights reserved. No part of this article may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without written permission from the author, except for the inclusion of brief quotations in a review; social media shares; or articles.

I'M NO SALESMAN!

“Make people feel like a million bucks, and not like you want a million bucks from them.” ~ Billie Miller

When I’m dealing with customers, often times after they have decided to invest in my products, they tell me or my manager that I’m a good salesman. Though they have good intentions, it’s really not true. To me, I’m an “OK” salesman who’s still learning. However, it was not my sales skills that motivated their decision. It was my quality customer service. You see, I’m new to sales, but I’m not new to customer service. I’ve been mastering quality customer service for over 20 years. To me, this is the source of success for any business, not selling. People love to go shopping, but they don’t like to be sold. The secret to my sales success is not “selling”, but “quality customer service”. The difference between me and a salesman is:

A salesman will do anything to make a sale.

I’ll do anything to make you happy.

This not only helps in business, but also in life. Be the kind of person that makes people feel like a million bucks. Do all you can to make people happy and they will do all they can to make you happy.

~ Billie Miller "Customer Service Guru", #AskforBillie

Follow Billie on Twitter www.Twitter.com/AskforBillie

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Copyright © 2014 by Billie Miller

All rights reserved. No part of this article may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without written permission from the author, except for the inclusion of brief quotations in a review; social media shares; or articles.

GET PASS THE PAST!

“Don’t let your past get in front of you.” ~ Billie Miller

You are amazing! But notice I didn’t say “You are Perfect!” Yes, you are truly an amazing person, but you are far from perfect. You’re not alone because none of us are perfect people. I’m sure you’ve done things that you’ve regretted. I’m sure you’ve made mistakes in the past. You may have made decisions that have left people wounded.

But guess what? Your past doesn’t have to define you. You have a decision to make. You can choose to be bitter or you can choose to be better. There’s nothing you can do to change your past, but there’s a whole lot you can do to change your future.

Make a decision today to no longer let your past get in front of you. Get pass the past and start building your future.

Get up..get over it…and get going.

~ Billie Miller "Customer Service Guru", #AskforBillie

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Copyright © 2014 by Billie Miller

All rights reserved. No part of this article may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without written permission from the author, except for the inclusion of brief quotations in a review; social media shares; or articles.

OFF THE CHAIN!

“You’re always doing for others. When was the last time you let others do for you?” ~ Billie Miller

I was taking my daughter to school this morning and I notice a dog running around the neighborhood by himself. He had a leash on him, so it was obvious that he had gotten away from his owner. It wasn’t long before I saw this frustrated lady coming around the corner. “Toby, get over here!” The dog saw her and took off running. Then the lady started making this strange blowing sound. When I realized that she was trying to whistle, it took everything in me to not laugh. I figured I’d help the lady out, so I let out a loud whistle for the dog. He ran back over to her, but he didn’t stop. He ran right pass her and went the other way. “Toby!!!” This lady wasn’t happy…but Toby was.

You’ve heard of dog stories like this before. Toby will eventually come back home, but now he was having a moment of freedom. When was the last time you were “off the chain” and enjoyed freedom? Maybe you’re a mother whom everyone looks to; maybe you’re a manager who everybody calls on. Take a vacation, get a pedicure, go fishing…it’s okay to have some “me” time. You deserve it.

~ Billie Miller "Customer Service Guru", #AskforBillie

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Copyright © 2014 by Billie Miller

All rights reserved. No part of this article may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without written permission from the author, except for the inclusion of brief quotations in a review; social media shares; or articles.

JUST LOOKING.

“When your goals aren’t clear or specific, you waste a lot of time on things that are ‘good’ for you, leaving no time for the ‘great’ to happen. ”

~ Billie Miller

Every salesperson dreads when they hear a customer say, “I’m just looking.” There are many reasons why the customer says this. It could mean they don’t want to be bothered by a salesperson. They may just want to think on their own. Or they could really be “just looking”. The reason this frustrates the salesperson is because it limits their ability to help the customer. If they can’t help the customer, then they probably won’t find out about the benefits of the product or discover the value in what they’re looking for. But if the customer reveals the particular thing they’re looking for, then the salesperson has a better chance of meeting their need. So being specific helps everyone win.

Are you “just looking” when it comes to your dream? Are your goals too broad? If you have broad goals, then you will have broad results. If you shoot at everything, you probably won’t hit anything. Get specific. For example don’t say, “I want to lose weight.”, but say, “I want to weigh 135 pounds by August 1.” It’s easier to hit a target once you have one to aim at. Be clear and be specific…real specific.

~ Billie Miller "Customer Service Guru", #AskforBillie

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Copyright © 2014 by Billie Miller

All rights reserved. No part of this article may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without written permission from the author, except for the inclusion of brief quotations in a review; social media shares; or articles.

PENNY FOR YOUR THOUGHTS

“Push pause on your busy schedule and focus on what’s really needed.”
~ Billie Miller

I met this lady named Penny who came in the furniture store to buy an inexpensive mattress and box spring. I led her to the least expensive, good quality mattresses. As I was explaining to her the benefits and value of the product, I noticed Penny wasn’t really paying attention. She seemed distracted. She then said, “I’m sorry. I’m not trying to ignore you, but I have a lot on my mind. I’m sorry, please continue.” So I continued but I couldn’t help but notice the stress that was weighing on her. So I interrupted the presentation and asked, “Penny, would you like for me to pray for you?” Penny looked me in the eyes and said, “Yes, please.”

We held hands and prayed right there on the spot. After I prayed she got immediate results. Little did I know, Penny was in a situation where all she had was an empty apartment and a TV and just needed something to sleep on. I told her about our financing program, she got approved, and was able to furnish her whole apartment! I believe she got her answers because she took the time to pray. You may be stressed out with many things on your mind just like Penny. Make some alone time to pray and meditate so you can see things clearly. And expect the best.

~ Billie Miller "Customer Service Guru", #AskforBillie

Follow Billie on Twitter www.Twitter.com/AskforBillie

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Copyright © 2014 by Billie Miller

All rights reserved. No part of this article may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without written permission from the author, except for the inclusion of brief quotations in a review; social media shares; or articles.

MEET BILLIE MILLER...

Billie Miller is a "Customer Service Guru". He has 20 years of Customer Service experience. Billie's training first began as a bus person in a restaurant located in the Hilton Hotel. He then moved up to room service, waiter, and eventually to management. It was there that he took customer service seriously and took it upon himself to invest time, energy, and finances to becoming a "Customer Service Guru". Billie often says,

"My goal is to 'WOW' each customer by going far above their expectations."

Billie received letters from SATISFIED customers on a regular basis. He also received EVERY award that the Hilton had to offer except one. Not bad huh? Years later Billie started working at The Salt Shaker Bookstore & Cafe. Billie connected with many people because of his friendliness, caring heart, and welcoming attitude. Now Billie is salesman at a NEW furniture store called "Furniture Fair". Billie continues to give customers a kind and wonderful experience. He's the new kid on the block but he is already CONNECTING with so many people. This is not to brag on Billie, but to inform his loyal customers about "What's Next" for him. And if you've never experienced QUALITY customer service, come and visit "Furniture Fair" the next time you need FURNITURE and "Ask for Billie".

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