“Hearing with the heart is more than just listening to words. It’s about understanding what’s being said and focusing on the person who said it.”An acquaintance of mine named Anthony wanted to meet up for lunch. Anthony is a visionary so I gladly met up with him. We talked about dreams, goals, purpose, leadership, career, finances, etc. But I noticed something during our conversation. When Anthony spoke, I gave him my full undivided attention. However, when it was my turn to talk, Anthony wasn’t really listening. He was just going through the motions waiting for his turn to talk. This happened each time I spoke. There were even times when I was talking that he would even cut me off to start talking again. Though we had a positive conversation, I didn’t feel very enthused afterwards. As you can guess, I didn’t reschedule to meet again.
~ Billie Miller
Has this ever happened to you? Did it make you feel some kind of way? Do you want to know what’s even worse than that? I’ll tell you. You may be doing the same thing as Anthony. Don’t be the person who daydreams while others are speaking. Give people your full undivided attention. Listening is one of the best ways to make people feel valuable. Make an effort to hear with your heart by truly listening to others.
~ Billie Miller "Customer Service Guru", #AskforBillie
Follow Billie on Twitter www.Twitter.com/AskforBillie
Connect with Billie on Facebook www.Facebook.com/AskforBillie
Copyright © 2014 by Billie Miller
All rights reserved. No part of this article may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without written permission from the author, except for the inclusion of brief quotations in a review; social media shares; or articles.
No comments:
Post a Comment